Frequently Asked Questions
If there is a question we have not answered on this page, please email:
Computers & hardware
Confidentiality
Security
Computers & hardware
Do I need high-speed broadband? No. A broadband connection is required, but it does not need to be high-speed. However the higher the speed the better experience a user will have.
Can I log into Mentor on to the same machine as my colleague, under my ID? Yes, as Mentor is a browser based application, there is no software on the PC. Therefore you can log into Mentor wherever you can obtain an internet connection, in the office, at home, through your mobile telephone. It is however vitally important that you never divulge your user ID and password to anyone.
Confidentiality
How can I be sure that our data is kept confidential? Each user is given a unique user ID, with a separate password and code, these can be regularly reset if required.
Can I set up different levels of access for outside consultants and social workers? If you have administrator rights, you can set the access levels to “read-only” or “task updates” for outside users, ensuring they do not change the core medical records.
Security
How is the security of my data ensured? All of your organisation's data is stored in our secure data centre. All access to the service is performed using the secure SSL (secure sockets layer) protocol. This is the same type of security that banks and credit card companies use to protect your online bank accounts. All Mentor users are issued with a unique user name and password to access the service. Further to this, each organisation is given a unique 6 digit organisation code.
Can I control access to different parts of the service? Yes. Each user can be assigned one or more roles. Each role's access rights can be easily modified.
What happens if a member of staff forgets their password? Passwords can be reset by our technical support representatives, or by an administrative user in your organisation.
Can I keep track of what changes have been made to the data? Yes. All changes in the system are automatically logged, including when something was changed and who made the change. This information is accessible through your administration screens.
Can users be locked out of the service? Yes, very easily. If you want to suspend a user's access to the service, it can be done simply and quickly from your administration screens.
Can I control which external users have access? Absolutely. Any external partners who you register in the system, for example, your local GPs, will, by default, not be given access to Mentor. You control who does and doesn’t become a user.
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